Heidi Wong

Senior Product Designer
Austin, TX · Seattle, WA · Remote Friendly hwongdesign.com 512.412.2698 wong.heidi.design@gmail.com

Summary

Senior Product Designer with over 14 years of experience building intuitive digital products across PropTech, e-commerce, and creative industries. Most recently at Keller Williams, I have led UX initiatives for proprietary software with a specialized emphasis on designing AI-integrated tools that make machine learning actionable for real estate professionals. I hold a Top 10% Distinction in AI for Design from IxDF and am a dedicated advocate for inclusive design, regularly attending Axe-con to stay at the forefront of digital accessibility and WCAG compliance.

Skills

Design Product Design, UI/UX, Design Systems, Design Operations, Responsive Design, Branding, Marketing Design
AI & Emerging Tech Top 10% Distinction, IxDF AI for Designers, Prompt Engineering, Mitigating AI Bias, Responsible AI Design
Accessibility WCAG Compliance, Axe-con (Deque) Regular Attendee, Accessibility Browser & Figma Plugins
Tools Figma (Expert), Adobe Creative Cloud, Sketch, InVision, Zeplin, Maze, JIRA
Technical HTML & CSS, Version Control, Design Planning, Information Architecture

Experience

Senior Product Designer | Keller Williams June 2021 – Present
  • Lead design strategy and cross-platform projects to align with business goals and design direction for both B2B and B2C products on desktop and mobile
  • Transform complex requirements into intuitive, accessible designs; execute the full innovation process including user flows, wireframes, mockups, and prototypes
  • Specialize in designing AI-powered real estate solutions that simplify complex workflows for agents, consumers, and market center leadership
  • Govern design operations including team-wide file management systems and design system implementation to ensure scalable, developer-ready handoffs
  • Conduct generative and evaluative research, including focus group labs, agent interviews, and usability testing
  • Collaborate with cross-functional teams of developers, researchers, and product managers in an Agile development process
  • Lead design critiques and mentor peers to promote a design-thinking culture across the organization
  • Proactively introduce new solutions to improve efficiencies and collaboration in the design workflow
Senior Designer | Saatva February 2021 – June 2021
  • Developed brand guidelines to increase brand awareness for direct-to-consumer e-commerce
  • Collaborated with in-house agency-style creative team on videos and environment renders
Marketing Web Designer | Saatva January 2018 – February 2021
  • Designed compelling web and landing pages focused on the customer experience, utilizing proven best practices in web design
  • Created emails, HTML5 display ads, illustrations, postcards, print ads, brochures, and social graphics
  • Managed multiple concurrent projects and consistently met deadlines
Independent Contractor | Everi Holdings, Inc. & Austin Resource Recovery January 2016 – January 2018
  • Maintained consistency across platforms and print materials; aligned internal and external stakeholders for congruent marketing
  • Branded new initiatives, products, and services; designed print and digital materials for tradeshows
  • Presented design iterations to directors and leads; directed and organized photo shoots
  • Developed and launched responsive UI design for company intranet
  • Designed and tested emails; created and updated web pages from creative briefs
  • Designed a new system of recycling, trash, and composting curbside cart labels for the City of Austin
  • Designed magazines, flyers, city guidelines, and direct mail
  • Conducted recorded experience interviews with Austin residents to support recycling initiatives
Visual Designer | RetailMeNot, Inc. July 2015 – January 2016
  • Developed and pitched seasonal marketing campaigns from concept through execution
  • Designed and optimized dynamic mobile display ads and banners
  • Templatized production tasks to improve team workflow efficiency
  • Laid out responsive game interface in Sketch
  • Designed social media placements, websites, responsive company directory, blogs, mobile app UI, newsletters, print ads, and signage
Visual Designer, Production | RetailMeNot, Inc. February 2012 – July 2015
  • Provided designs for marketing, PR, HR, engineering, overseas teams, and UX designers
  • Improved processes and defined brand standards across the organization
  • Used InVision and JIRA to track projects and share files with stakeholders
  • Created, optimized, and resized icons, logos, and assets to pixel-perfect specifications for web, native app, and mobile web
Freelance Designer | Independent Contractor (OeFun, GameSalad) August 2010 – February 2012
  • Built mobile UI design based on concept sketches and user flows
  • Created character animation, environments, items, and objects for social mobile games
  • Laid out and illustrated GameSalad's employee handbook
  • Modeled, textured, and lit 3D assets in 3ds Max
Animator | Powerhouse Animation Studios, Inc. December 2010 – May 2011
  • Illustrated interactive educational content in Flash for published title Secondary Science (Compass Learning)

Education

University of Texas at Austin
Bachelor of Fine Arts, Emphasis in Studio Art  ·  2005 – 2007
Austin Community College
Associate of Applied Science, Video Game Art  ·  2009 – 2010